Delivery and Service
If you have placed an order for a Next Day Item before 4pm Monday to Friday, and you live in Mainland UK, you will receive your order the following working day. If you order anytime after 4pm on Friday or over the weekend, you will receive your order on Tuesday. Some Scottish Highland postcodes and Northern Ireland receive delivery within 48 hours.
Special Order Items are ordered from our suppliers upon receipt of your order. Lead times vary depending upon the item and supplier but are usually shipped within five working days of your order. A member of our sales team will contact you with a delivery date if there is a delay.
If your order contains a mix of Next Day Items and other types such as 2 day / 6 day / special order etc, then your order will be shipped in full when it is complete. If you need the Next Day Items urgently, please call us to arrange payment for split delivery.
If you leave a mobile number in the telephone field at checkout you will receive a text on the morning of delivery giving a delivery window accurate to one hour.
We use the national courier called DPD who offer excellent service including sending you a free text on the morning of delivery giving you the delivery time, accurate to one hour. You may reschedule the delivery at this point or simply arrange your day so that you are in for delivery.
- Orders below £50 - £5.50 inc vat.
- Orders above £50 - £3.75 inc vat.
Payment Information We accept all major debit and credit cards including Visa, Mastercard and Visa Debit and use SagePay, the UK's best known and widely used UK payment provider, for transferring transaction details in the checkout process. This means that no information submitted during this process can be examined, used or modified by any unauthorised third parties. Furthermore, we DO NOT keep or store your credit card details. This means that nobody can steal your details as we simply do not have them!