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Why Socket World?


Trustpilot Reviews

"I ordered online Saturday but mistakenly omitted 2 items.  Amended by phone Monday 08:05.  Delivered Tuesday 08:30. Knowledgeable call centre, excellent service all round. Well done."
socketworld review G.Knowles
"I just want to say thank you for a first class service. I Live in Scotland, ordered tuesday & it was here by Friday."
socketworld review D.Menzies
"I was looking for a specific product (white metal sockets and switches) and Socket World had the best choice at a good price. One item wasn't in stock and they advised immediately, then sent in 2 separate deliveries."
socketworld review Louisa
"Fast efficient service – polite and helpful staff – perfect product; What more can I say"
socketworld review Susan
"Buying from Socket World was a good experience.  The expediting and follow up communications on my order was top notch and the delivery was as promised.  I will definitely purchase from Socket World again."
socketworld review James

Socket Guy 1


Please complete the Online Returns Form

Faulty Item: If you require a replacement you may either:
1. Wait for a free of charge replacement which we will send you on receipt of the faulty item. OR
2. Order another one on our website now and receive a refund against the original purchase which we will issue upon receipt of the faulty unit.
3. Regrettably, if the item is over a year old it is outside our warranty period.

Item Not Required:
1. We can only accept returns for unwanted items within 14 days of delivery date.

2. The item must be unused, in perfect condition and in its original packaging.
3. If you require a different item, please order on our website as normal - your new order is treated as a separate transaction and a refund will be issued for your return when we receive it.
4. Please note that the refund will be less any carriage charges incurred by EFW.

Socket Guy 2

Please fill out and complete the form in full.

Please give us as much information as possible. Don't worry if you don't have your original order number, but please note that if your returns form is missing information your refund or replacement is likely to be delayed. If you are returning a faulty item, a brief description of the fault will greatly help us.

Socket Guy 3

Please carefully package your return.

If you no longer have the original packaging, please use an adequate sized box and packing material to avoid any damage whilst in transit to us. Pop the completed returns form in the box near the top so we can easily find it. Please do not sellotape the form to the box.

Socket Guy 4

Send the item using our pre-paid service or your own carrier:

If your parcel is under 5KG you may use our pre-paid Royal Mail tracked service.

1. Follow the simple instructions on the online returns form and print your label.
2. Attach it securely to the parcel using tape or glue
3. Drop it off at your local post office.

If your parcel is over 5KG please contact us and we will arrange collection.

Of course you may use your own carrier if this is more convenient, but please note that regrettably we cannot refund any third party carriage charges.

Regrettably we cannot refund or replace any returned items without paperwork.
Please ensure you have included your completed Returns Form.

We have over 21 years' experience in supplying switches and sockets to both trade customers and home owners.
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